IT support (helpdesk)

Customer support can be arranged to suit various different user needs and requirements. While negotiating an IT support contract with a client, a detailed snapshot of their current IT system status is needed. After that, a service plan is made, according to the snapshot analysis and user needs. Once the contract is signed, SP sistemi take full control and care of the client’s IT system and its supervision, management and servicing.

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We offer a few different support models:

SP sistemi’s clients can call in incidents or request an intervention using the following methods:

 

Response time for the helpdesk to get back to the user is within 45 minutes, upon receiving the call during work hours. All requests received after work hours are processed the next working day.