Managing IT services – ITIL and other

Intended for

The course is intended for IT managers and professionals who want to improve ICT usage in their business system.

All those who are preparing for personal certification by ITIL, and decision makers in the enterprise for certification of ICT functions according to ISO 20,000.

Goals

Familiarize participants with the need and benefits of introducing an ICT services management system, and possible approaches and criteria for decision making.

Familiarize participants with the ITIL model – its structure, business processes, responsibilities, etc. Show CMMI – SV and ISO 20000 management approaches to ICT services as well as the way of certification in accordance with other systems (ISO 27001, ISO 9001).

Content

 

Work methods

 

Certificate

All attendants receive a participation certificate.

Lecturer

Prof.dr.sc. Vjeran Strahonja, prof. dr. sc. Zdravko Krakar and doc.dr.sc. Melita Kozina

Price

3.450,00 kn + VAT

The price includes: a collection of slides and work materials for the lecture and exercises, a participation certificate, lunch and refreshments during breaks.