Customer support is a comprehensive and continued support system. This kind of cooperation is intended primarily for business users and legal persons, but also to everyone else who needs support that’s accessible and of good quality.
To use all the benefits and possibilities included in this customer support package, a support contract needs to be signed. Users of this service can choose between one of the existing packages or an individualized one suited to his needs can be developed, according to their needs and requirements.
Benefits to this kind of a contract are various, but the most important ones are:
- reducing costs on several levels
- reducing risks
- knowledge of the possible uses of IT resources in business
- maximum utilization of IT resources
- awareness of ICT trends and possible applications in various industries
With a maintanence agreement, the user pays a monthly fee for services included in the customer support package, while getting added benefits for certain packages.
Check what benefits customer support can bring to your business and what extras you have the right to if you sign a contract with us!
Every contractual customer support user has their own Key Account Manager who is the main contact person, always available for all possible user inquiries.
Users get direct technical support through our HELPDESK, an interactive application which helps users to call in problems and solve them, and to ask technical questions easily.
On the part of the website created for contract clients, it’s possible to access the HELPDESK application, to download other quality content (articles, multimedia) and to be informed about important events.
You can contact SP sistemi’s Helpdesk by phone, at +385 1 6444 445 or e-mail us, at firstname.lastname@example.org.
Helpdesk working hours: every day from 8:00 AM to 4:00 PM